FAQs

How can I contact AristoHub?

You can reach us at info@aristohub.com, where our dedicated customer service team will assist you promptly.

Do you offer UK shipping?

Absolutely, we provide shipping across the UK to ensure our products reach you, catering to your location.

Where are your shipments dispatched from?

Our shipments originate from Hong Kong, ensuring efficient delivery to various parts of the UK.

Can I modify or cancel my order?

For order changes or cancellations, kindly notify us within 12 hours of placing your order. Changes requested later may not be feasible. If needed, returns can be initiated for a full refund post-delivery.

Which payment methods are accepted?

We gladly accept major UK credit cards (VISA, Mastercard, AMEX) as well as PayPal payments.

What's the order processing time?

Expect 1-3 business days for processing, with shipments dispatched the following business day. Please note, we don't process orders on weekends.

When will I receive my order?

Due to high demand, anticipate delivery within 2-4 weeks.

What if my order doesn't arrive?

If your order doesn't arrive within 30 days post-shipping, you're eligible for a full refund.

Customs and taxes: What to expect?

Orders are tax-free in UK Pounds; however, local customs charges and taxes may apply upon receipt, which you're responsible for.

How do I initiate a return?

For returns, contact us at info@aristohub.com for assistance.

Received a defective/damaged item?

Reach out if you've received defective or incorrect items, and we'll swiftly address your concerns with proper documentation.

When can I expect my refund?

Refunds are credited to your original payment method within 7-10 business days. If delayed, kindly contact your bank or credit card company.